IQ-Support Customer Supporting Management System
IQ-Support is a customer service platform that integrated multiple message channels. It provides services such as receiving calls from customers, fax, front desk and e-mail in accordance with the theme or content of the project to provide features such as automatic assignment, automatic reply, automatic reply suggestion, follow up with the project overdue, knowledge based call center and statistic report. With systematic management, you would not miss any demand from the customer, and you can increase the service performance greatly to build a good customer relationship management.
IQ-KB Knowledge Base System
IQ-KB Knowledge Base System, which is also called the Expert Knowledge Base. It begins with the solution management, and it manages the knowledge thought through and organized by the experts, and provides web-based interface by Q&A structure. It seeks after a complete knowledge development by team operation, which includes editing the information, reviewing and publishing, researching, feedback and statistic analysis. Primarily, it forwards the information, solves problems, and conducts customer service and crisis control, which can lead the business to create the high efficient knowledge-sharing culture, and reduce the operation cost and increase the business competitiveness.
IQ-Alert Emergency Notification System
IQ-Alert Emergency Notification System adopts the foremost artificial intelligence technology to convert the emergency message into voice and to contact the users within the shortest time by phone. It allows the users to take control of the emergency message first handedly and make the quickest response.