> IQ-Support
> IQ-Alert 
> IQ-Agent
> IQ- VoicePortal

> Network Monitor


Enterprise Solutions

IQ-Support Customer Supporting Management System

IQ-Support is a customer service platform that integrated multiple message channels. It provides services such as receiving calls from customers, fax, front desk and e-mail in accordance with the theme or content of the project to provide features such as automatic assignment, automatic reply, automatic reply suggestion, follow up with the project overdue, knowledge based call center and statistic report. With systematic management, you would not miss any demand from the customer, and you can increase the service performance greatly to build a good customer relationship management.

IQ-KB Knowledge Base System

IQ-KB Knowledge Base System, which is also called the Expert Knowledge Base. It begins with the solution management, and it manages the knowledge thought through and organized by the experts, and provides web-based interface by Q&A structure. It seeks after a complete knowledge development by team operation, which includes editing the information, reviewing and publishing, researching, feedback and statistic analysis. Primarily, it forwards the information, solves problems, and conducts customer service and crisis control, which can lead the business to create the high efficient knowledge-sharing culture, and reduce the operation cost and increase the business competitiveness.

IQ-Alert Emergency Notification System

IQ-Alert Emergency Notification System adopts the foremost artificial intelligence technology to convert the emergency message into voice and to contact the users within the shortest time by phone. It allows the users to take control of the emergency message first handedly and make the quickest response.


◎Congratulations! IQ Technology received the 10th annual “Golden Learning Award” and Excellence Award in Chinese Language Teaching category(2004/7/28)
@ 網際智慧股份有限公司宣佈在美國成立IQChinese (USA) Ltd.

@ 網際智慧IQ-ServiceDesk在2005年微軟IT管理日獲得客戶廣大迴響!!
@ 台灣微軟結合廠商踏入資訊科技服務管理市場
@ 攻心為上講趣味、取法乎上用電腦∼新世代學中文的新方法
@ 微軟IT管理日!


@ 客服中心導入知識庫系統已成新趨勢!(2005/09/22)